Terms and Conditions
These Terms of Use are subject to Romanian domestic law. All products available on eptq.ro are authentic and in accordance with European norms / requirements applicable in Romania. In order to use the services offered by the eptq.ro site, you will have to provide real data as required by the site form. If you provide information that is inaccurate or incomplete, eptq.ro has the right to suspend or refuse your order. Placing at least one order on the eptq.ro site represents your agreement with the terms and conditions of the site. EPTQ.ro has the right at any time to modify, suspend or terminate the online sale of products in part or in full, temporarily or permanently, with or without prior notice. Eptq.ro is not responsible for the improper use of the product or for its use for purposes other than those recommended.

Contact Details
S.C. Loredana Soare Beauty S.R.L
Address: 224 Tudor Vladimirescu, Prundeni (Valcea) 247526, Romania
CUI: 42866593
EUID ROONRC.J38/568/2020
E-mail: info@eptq.ro
Phone: +40 760 527 161
Account number: RO38RNCB0264168579240001
Bank name: BCR Dragasani

Delivery Policy
Buyer: Any person who completes one or more orders through the site www.eptq.ro
Seller: S.C. Loredana Soare Beauty S.R.L named in the online environment eptq.ro
Product (s): That (those) goods made available to the buyer for sale by the seller through the eptq.ro virtual store
Order: Order made online through the eptq.ro virtual store
(AWB): The number of the transport document through which the buyer permanently knows where his package is.
The package with the ordered product(s) will be delivered directly to the buyer’s address through the Fan Curier service. The transport cost will be established by the courier service and will be paid by the buyer. In the case of localities outside the Fan Curier delivery areas, it will add the additional fee of 0.84 RON / Km. Following the order request made on the site, the seller will contact the buyer with the availability of products in stock and the date when they will be shipped. If the product(s) is not available, the seller will inform the buyer about this situation.
The products are insured during transport and the cost of insurance is included in the total cost of transport.

Delivery times with Fan Curier vary between 1 and 5 working days according to the company’s agreement with UNTR and specified in the Romanian Carriers Code. All prices displayed on the eptq.ro website include VAT.

Delivery schedule
Monday – Friday (09:00 – 17:00)
Saturday (09:00 to 13:00)
Sunday (Closed)
Orders placed until 12:00 from Monday to Friday will be sent on the same day. After confirming the order and sending it, the buyer will receive an e-mail or SMS containing the number of the transport document (AWB) to check the transport status.

Privacy policy and information on the protection of personal data
eptq.ro undertakes not to transmit the collected data to third parties, except for the situations expressly provided by the Romanian state legislation in force. The personal data collected through the site are used strictly for invoicing and shipping the products / services ordered by buyer.

Return and Cancellation
The buyer has the right to notify the seller in writing that he renounces the purchase, without penalties and without invoking a reason, within 10 working days from receiving the product. The buyer will be able to request the return of the product, within 10 working days from the date of receiving the package, without penalties and without invoking a reason. In case of requesting another product, the requested product will be sent in exchange only after the buyer has returned the product originally purchased. Its replacement will be done within 7 days from the return.
The product(s) will be returned in the original packaging (it must not be damaged or unsealed), together with the certificate of conformity.
Delivery of products other than those requested must be reported immediately, and the buyer will refuse receipt. He can request its return for replacement, and if the product is no longer in stock, he can opt for replacement or full refund of the value. Return and shipping costs for the returned product will be paid by the buyer.

Payment methods
To pay for the products ordered on eptq.ro you have the following options:
1. Fan Curier Ramburs – Payment is made in national currency leu / lei to the courier agent who makes the delivery.
2. Payment by card – The ordered products can be paid online by bank card, the payments being processed through the Netopia Payments processor. More details about Netopia Payments can be found on https://netopia-payments.com
3. Payment through PayPal service for international orders (contact the seller at info@eptq.ro for details)

 

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