Terms and Conditions

– All products available on eptq.ro are authentic and in accordance with European norms / requirements applicable in Romania. In order to use the services offered by the eptq.ro site, you will have to provide real data as required by the site form. If you provide information that is inaccurate or incomplete, eptq.ro has the right to suspend or refuse your order. Placing at least one order on the eptq.ro site represents your agreement with the terms and conditions of the site. EPTQ.ro has the right at any time to modify, suspend or terminate the online sale of products in part or in full, temporarily or permanently, with or without prior notice.

– Personal data
eptq.ro undertakes not to transmit the collected data to third parties, except for the situations expressly provided by the Romanian state legislation in force. The personal data collected through the site are used strictly for invoicing and shipping the products / services ordered by you.

– Return
According to Ordinance NO. 34/2014 you have the right to return the product within 14 working days from its receipt without penalties or invoking a reason. It must be returned in the original packaging (not damaged or unsealed) together with the certificate of conformity. The product will be considered defective when it does not have the usual or presented properties, does not serve the purpose, does not comply with legal requirements or has not been delivered in the agreed quantity. Allergic reaction to the delivered product is not considered a product defect.

– Delivery schedule
Monday – Friday (09:00 – 17:00)
Saturday (09:00 to 13:00)
Sunday (Closed)
The package will be delivered directly to your home through the Fan Curier service. The shipping cost will be paid by the buyer. Orders placed until 12:00 from Monday to Friday will be sent the same day (most parcels arrive at the destination the next day). Following the order request made on the site, we will contact you with the availability of the products in stock and the date when they will be shipped to you.

– Payment methods
Payment is made in Romanian currency to the courier agent who makes the delivery (Fan Curier – rambours)
PayPal: ils_2015@yahoo.com